Your privacy is our priority. This Privacy Policy clearly explains how mm38 collects, uses, stores, and protects your personal information when you use our online betting platform. We are committed to managing your data responsibly and transparently.
We don't just write a privacy policy to tick a box. Everything below reflects practices we actively carry out every day to protect your personal data.
All data transmitted between your device and mm38 servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia. No third party can intercept or read your data in transit.
Your personal data is stored on servers protected by multi-layered firewalls and strict access control systems. Only authorised personnel who require access for legitimate operational purposes are permitted to view user information.
Mm38 has never and will never sell, rent, or transfer your personal data to third parties for marketing or commercial purposes. Your data belongs to you — we only use it for the purposes stated in this policy.
Mm38's identity verification (KYC) process is designed to protect you from fraud and money laundering. Documents you submit are stored securely and used solely for account verification purposes.
You have full control over marketing notifications and communications from mm38. You can opt out of promotional emails at any time through your account settings, with no hassle.
We wrote this Privacy Policy in plain, easy-to-understand language — not confusing legalese. We want you to truly understand what happens with your data, not just click "Agree" without knowing what you're consenting to.
Mm38 collects your personal information when you interact with our platform. The type of information collected depends on how you use our services. The following are the categories of information we collect:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Account registration & KYC |
| Contact Information | Email address, phone number | Communication & account security |
| Financial Information | Bank account number, bank name, payment method | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security & fraud prevention |
| Usage Data | Gaming history, wagering habits, login times | Service improvement & responsible gaming |
We also automatically collect information when you visit the mm38 website or use the mm38 app — including cookie data, server logs, and device information. All such data collection is necessary to ensure the platform operates securely and efficiently.
Mm38 uses collected personal information solely for legitimate and reasonable purposes. We do not use your data for unrelated purposes without your prior consent. The following are the primary purposes for which data is used:
Every use of your data is grounded in a solid legal basis — whether for the performance of a contract with you, compliance with legal obligations, our legitimate interests, or explicit consent you have provided.
Mm38 does not sell your personal data to anyone. However, in certain limited situations, we may need to share some of your information with selected third parties. This includes:
We ensure that every third party receiving your data uses it solely for agreed purposes and does not permit them to share that data further without our authorisation.
Your data security is mm38's highest priority. We continuously invest in security infrastructure to ensure your information remains protected at all times. Key security measures we have implemented:
While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the rare event of a data breach, we will notify affected users in a timely manner and take immediate action to limit the impact of the breach.
Mm38 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
We do not use third-party cookies for targeted advertising without your consent. Any tracking technologies we use are solely to improve mm38's services for you.
As an mm38 user, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to any inaccurate or incomplete information in your profile.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service.
You may request a restriction on the processing of your data in certain situations while a dispute is pending resolution.
To submit any request related to the rights above, please contact the mm38 support team via Live Chat, available 24/7. We will process your request within a reasonable timeframe and notify you of the outcome.
Mm38 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. Our data retention guidelines are as follows:
When data is no longer needed and there is no legal obligation to retain it, mm38 will securely delete or anonymise that data using methods that comply with industry security standards.
Mm38 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any material changes will be communicated to you via a notice on the platform or your registered email before the changes take effect.
The latest version of this Privacy Policy will always be available on this page with a clear update date. We encourage you to review this page periodically. Continued use of the mm38 platform following any amendments constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us via: